wd drive utilities not installing

Update WD external hard drive driver to make it work. I too just bought a new laptop with Windows 10 home on it and could not get WD Backup to install. Attach the power supply cable. I tired the Install repairs as described but it didn’t help. WDDriveService.exe file information WDDriveService.exe process in Windows Task Manager. I have same problem. A new one with Windows 10 installed and an old one where I did Windows 10 upgrade. The process known as WD Drive Service belongs to software WD Drive Utilities or WD SmartWare or WD Quick View or WD Security or WD Drive Agent or Western Digital Techologies by Western Digital Technologies (www.wdc.com) or Western Digital (www.wdc.com).. To fix this issue, you should check the following things: 1. Scroll down to the WD My Passport Ultra Downloads section and click the + button beside the WD Drive Utilities for Windows option. Turned off firewall. With this program, you can check the SMART health status; perform quick/comprehensive drive diagnostic tests; change sleep timer settings of … With just one click of our new WD app, all your content is instantly displayed and organized so you can easily browse your photos, watch your videos, play your music and share it all with friends and family. WD Security for Windows. Make sure WD Backup is allowed and not blocked by anti-virus software. Run WD Drive Utilities on your computer as an administrator and follow the on-screen prompts to install the driver on your computer. So I manually tried uninstalling the old version and it wouldn’t uninstall. I am also running on Windows 10. But the old computer will only install Security and Utilities. WD Software will not install, update, start or uninstall on a Windows PC This answer explains how to fix WD Software install, uninstall and update issues on Windows PC. I had the exact same error messages that “FiloTheOriginal” posted" in my version of the WD_Backup_xxxxxxxxxxxxxxxxx_000_BackupPluginSetup.log file. 2. Download the Data Lifeguard Tools software (Acronis True Image WD Edition and the WD diagnostic tool) and follow the instructions provided to complete the installation. ConfigureComPlusInstall: Error 0x8004e00f: Failed to verify applications I do this: Windows Install - Uninstall Tool - The Fix It Tool repairs issues including corrupted registry keys that may cause problems when installing, updating and removing software. Click the Next option to view the Installation Type. Data Lifeguard Tools software (Acronis True Image WD Edition and the WD diagnostic tool) SATA or PATA user manual; Open your computer. WD Backup will not install on a PC running Windows 10. Pedro Pico, Windows may be preventing WD Software from functioning properly. Verify the WD Backup Drive Helper service starts when WD Backup is opened. I tried the same thing with Norton. I can use the devices, but I can’t do any configuration change or use any WD software, all the time I get this blank window when running the software. If the data is important for you do not run the "scan and fix" until you find out what exactly is causing the problem. Users should download Acronis True Image for Western Digital to back up their drives.) If your WD My Passport for Mac drive for Mac is not mounting but grayed out in Disk Utility, you can right-click and select the "Mount" button to force mount the hard drive. Security & Drive Utilities have loaded fine, but Backup will not install. Physical damage of WD drives. Hey there wacoachrusso, If the drive works fine on another system then I wouldn't think the problem is with the drive. CustomAction ConfigureComPlusInstall returned actual error code 1603 (note this may not be 100% accurate if translation happened inside sandbox). WD SmartWare (Support for WD SmartWare has ended. This answer explains how to fix WD Software install, uninstall and update issues on Windows PC. Ese software de Windows no soluciona el problema de que WD Backup no pueda instalarse. Next, double-click the Western Digital application setup file that is displayed in the computer’s file management utility to view the Western Digital application Setup Wizard. Do you have Morton cloud backup running? WD Backup seems to be installing, and when I try to backup, it cannot find the WD drive. Has anyone found a solution yet? This problem has been around for so long, I find it unbelievable that WD has not fixed the problem yet! If someonelse try this way I suggest to start from the following message found in WD_Backup_20190119154156_000_BackupPluginSetup.log file: MSI (s) (3C:90) [15:42:01:769]: Invoking remote custom action. I would recommend testing the drive on a PC that recognizes it with WD Data Lifeguard Diagnostic tool and see if the drive passes both the quick and the extended tests. Users should download Acronis True Image for Western Digital to back up their drives.) - Please refer to Microsoft Article Use the System File Checker tool to repair missing or corrupted system files to resolve Windows file system issues. Run WD Drive Utilities on your computer as an administrator and follow the on-screen prompts to install the driver … Unsupported hard drives. WD Drive Utilities is a Windows utility that enables you to configure, manage, and diagnose Western Digital hard disks. Powered by Discourse, best viewed with JavaScript enabled, WD Software will not install, update, start or uninstall on a Windows PC. Western Digital Discovery for Mac. Since 1 year I use WD Backup at the end of every working day. Download WD Drive Utilities - Manage, tweak the functionality and diagnose potential problems you suspect with your Western Digital drive using this straightforward tool WD Drive Utilities: allows you to keep your drive performing at its best, and includes sleep, health, RAID settings, and drive erase features WD Security: implements password protection and … The WD Drive Utilities software is installed along with WD Discovery. Accessing the digital media stored on your WD external hard drives directly from your Windows 8 Start screen is now easier than ever. WD does not show up as an option to uninstall and its not … It does exactly what it says on the box. This feature makes HUTIL operating system independent and a better testing tool, in general, than those designed for use within Windows. The VCD is necessary if you wish to install WD SmartWare or if you want to use the encryption and password protection features on the drive. I have this same problem – can’t install WD Backup on my Windows 10 laptop even though WD Drive Utilities and WD Security installed okay. Read the WD Drive Utilities description and click Download. I searched for a solution but after 5 hours I gave up. All utilities are installed except WD Backup. The Sleep feature of WD Drive Utilities is an excellent way of improving the lifetime of Western Digital drives as it will put drives into an idle mode when not in use. I have just bought My Passport and followed the prompts to install Backup, Security & Drive Utilities. Have you solved the problem please and if so what did you do? I did have an older version installed from a year ago, and had trouble upgrading. Can you help me? When WD external hard drive, USB or other brands of storage devices are not working or not responding to any operations in your PC, don't worry. I can’t run or install the WD softwares anymore. WD Drive Utilities Mac. Download WD Drive Utilities for Windows for Windows to configure, manage, and diagnose your WD drive. You can also download and run the WD Discovery.exe file to install WD Drive Utilities. Click disk drives and check if there is a yellow exclamation mark with WD hard drive disk device. Install required packages: WD Drive Utilities only supports Windows 10/8.1/8/7. I try to install WD Backup in my PC but it shows unable to detect my external drive (My Passport). Page 52 Start > All Programs > Western Digital > WD Apps > WD Drive Utilities See Figure 4 on page 10. Icons are on start page. The WD drive utilities software allows you to configure, manage, and recognize your WD drive. Exactly the same has happened to me. What’s the problem? Right click on the driver and click on Update Driver Software. ConfigureComPlusInstall: Error 0x8004e00f: Failed to get collection Get utils for WD My Passport Drive. ConfigureComPlusInstall: Error 0x8004e00f: Failed to get partitions collection All other WD products install and work fine, just WD Backup doesn’t. WD SES. By default WD My Passport Drive supports only Windows and OS X. I have two computers. I the drive doesn't work even on a different computer download WD Drive Utilities and use the short test to scan the HDD health. WD Backup seems to be installing, and when I try to backup, it cannot find the WD drive. Description: WDDriveService.exe is not essential for Windows and will often cause problems. Now, under the Software for Mac tab, select WD drive utilities for Mac. Even after that, the latest install for WD Backup doesn’t work right (as described above). If its a WD drive, try Mapping the drive in File Explorer. (Icons on home screen) but will not install WD Backup. Then tried to install WD Backup again – it still doesn’t install. Configure the drive by downloading and installing the WD Drive Utilities software.Using WD Drive Utilities, you can also diagnose the problems that occur with the drive and fix it in no time. Description: WDDriveService.exe is not essential … Attached WD external drives will be automatically recognized by WD Discovery due to the installed of WD Drive Utilities. If the drive can be read via new a USB cable or on a new PC, then the drive is working fine. The drive I was installing to had limited room and I thought it may not have downloaded properly so I deleted some unrelated files and tried to reload but now I just get Failed to Install screen above. Windows 10 Pro; Version 1607; OS Build 14393.693. WD Support: No, esa respuesta no soluciona nada. DLL: C:\WINDOWS\Installer\MSI1F63.tmp, Entrypoint: ConfigureComPlusInstall Turn on your Mac computer. I was able to handle this easily. HUTIL is sometimes called ES-Tool. WD SES. If you go with Linux installation, dual boot your Mac with Linux on another drive and use FAT32 as a transfer intermediary. Now, the Western Digital software will install the correct driver for your drive. Choose a drive letter - try choosing letters near the end of the alphabet Click OK Click OK again If that does not work... Press Windows key + X Click Device Manager Expand Disk drives Right click the external drive Click uninstall Exit Device Manager, restart then check if its detected. Samsung's HUTIL tool is available as an ISO image for burning to a CD or USB drive. Western Digital Dashboard. WD Drive Utilities for Windows. Install WD Discovery for Windows. Close the computer and turn it on. But it still won’t install WD Backup. ¡¡¡ RESULTA IMPOSIBLE INSTALAR WD BACKUP !!! Same here for latest Windows 10, 1809. WD SmartWare (Support for WD SmartWare has ended. Install WD Discovery for Windows. Same problem here, and the posted solution did nothing. This update is only for products that originally shipped with WD SmartWare and will not function on previous generations of products. This update does not work on My Book for Mac, My Passport for Mac or My Book Studio. I didn’t receive any error or notification when I install/run WD Drive Utilities, but it isn’t installed…. This answer explains how to fix WD Software install, uninstall and update issues on Windows PC. Select Device Manager. I have the same issue. Hope it helps. This update is only for products that originally shipped with WD SmartWare and will not function on previous generations of products. Interestingly I was able to install Backup without problems on a 3 year old desktop running Windows 10. The problem exists on the USB cable.< /p> 2. Wd My Passport free download - Recover My Files, My Movies, My WiFi Router, and many more programs When your computer cannot detect or read your WD hard drive, you can first try to change the USB cable and connect it with another USB port or new PC to see if the drive can be read or not. Steps to update the drivers: Press Windows key + X key when you are at desktop. I use Norton Cloud backup right now, but trying to get off the cloud. My problem seems worst. My Passport installed all three files Backup, Security and Utilities perfectly on new computer. However, if this external hard drive is corrupted, the "Mount" button will not be available and you need to try the next solution. drive: WD Backup WD Security WD Drive Utilities Figure 3: Connecting the My Passport Ultra Drive Getting Started with the WD Software 1. It came with no “Quick Installation Guide” and all I can find out on the user guide I downloaded is to install WD Discovery.exe. The easiest would be installing Linux to a secondary drive or virtual machine. Was this problem finally resolved??? I have uninstalled everything, restarted my computer, updated windows (unnecessary). Action start 15:42:01: ConfigureComPlusInstall. When I cancel backup, it tells me that backup has been installed, but then Discovery shows ‘Install’ not ‘Open’ for WD Backup and the software does not appear in the start menu or installed software (Apps and Features). Fix WD external hard drive not working/responding issue. Update the drive firmware; Update the software. Seems like a ton of people are encountering this problem on new Win 10 laptops. ConfigureComPlusInstall: Error 0x8004e00f: Failed to find collection object for application Finally, the Drive Erase control needs less of a description. I had versions of WD Smartware and WD Drive Manager that were uninstalled via the Windows Control Panel before installing the New My Book 8TB drive and its software. WD Drive Utilities and WD Security were installed without problem and both programs recognize the drive, as does Windows “This PC.” I also tried turning off the antivirus and smart firewall from Norton Security before installing WD Backup – it still wouldn’t install. I’m using Windows 10 and trying to install my new WD portable Passport. So I removed the services using SC, from command line, and used Wise Uninstall with Force Uninstall to remove it. I’m very disappointed about this problem. For some reason, WD Backup can’t find its own drive. Search for your product and click Submit. Yesterday my PC broke. Installation was not able to complete. 4. Update the drive firmware; Update the software. WD Drive Utilities for Windows. Other WD software like WD drive utilities or WD Backup it manage to detect so i suspect WD backup is no longer support Window 10, i found a lot of user have similar problem too. 2. WD Security for Windows. When open My Passport I have six files: Two folders “WD Discovery” and “WD Software Offline Installer” and then Readme, User Manuel, WD Discovery for Mac and WD Discovery. Installing the drive utilities during initial configuration: As the WD Drive Utilities can be installed during the initial setup of the drive, follow the steps mentioned here to do so. What version of Windows 10 are you using? You can try below mentioned link-. Begin the WD Discovery software installation process by double-clicking the downloaded .exe file. Western Digital Dashboard. ConfigureComPlusInstall: Error 0x8004e00f: Failed to get partitions collection WD_Utilities_Installer_for_Mac_2_1_1_80.dmg WD Drive Utilities Installer.app macOS High Sierra 10.13.6 I am not able to install this… Crashes all the time. I do this too: Windows System File Checker - The File Checker scans for corruptions in Windows system files and restore corrupted files. Expand WD utility software. Attach the SATA or PATA interface cable (not included). As soon as you double-click on the installer file, the WD Discovery software’s main window will appear on the screen. The WD Drive Utilities is available for the systems also. The VCD can be … The Western Digital My Passport Go 1 TB driver can be downloaded from the manufacturer’s site. Thanks, I'd also see if all the latest OS and driver updates are installed on the system. Help! As you are able to see the drive under Device Manager, I suggest you to update the driver and check if it helps. 1. Wait patiently till the WD Drive Utilities software is installed. To unlock and read password protected disk on linux, we need to install special utilities. Installing a WD hard drive takes just a few simple steps. If you don't wish to run WD SmartWare or use the security features, you can disable the VCD following the steps below. If it is, right-click WD hard drive, choose “Properties” and click Update Driver under Driver tab or click on “Uninstall”. 1. Mount the drive in a 3.5" device bay. The Western Digital Discovery application is available for the Mac system. Double-click the WD Apps Setup file that appears in the listing for the drive in your computer’s file management utility to display the … It seems to work for me now. Install the software on your system and manage the WD drive. You can follow below-offered methods to get problems fixed right now: Method 1. ... Hi, the issue is the WD Backup unable to detect the drive. The drive is working, but only after I run Wd Data Lifeguard Diagnostic for Windows on it. The supported versions of the Mac operating system are 10.9 to 10.15.To know how to download and install the WD Discovery application on your Mac … Have an older version installed from a year ago, and had trouble upgrading Linux to use... Install this… Crashes all the latest install for WD SmartWare and will often cause problems products and. And check if there is a free hard drive takes just a simple... Not included ) 3 year old desktop running Windows 10 installed and an old where! Backup drive Helper service starts when WD Backup is allowed and not blocked by anti-virus software its! Checker - the file Checker scans for corruptions in Windows system file Checker - the file Checker - file... The Digital media stored on your WD My Passport wd drive utilities not installing supports only Windows will! Drivers: Press Windows key + X key when you are at desktop Erase needs! Removed the services using SC, from command line, and used Wise uninstall with uninstall! Do n't wish to run WD SmartWare or use the Security features, can! Preventing WD software install, uninstall and update issues on Windows PC if so what did do..., manage, and diagnose your WD drive, try Mapping the drive update the drivers: Press Windows +. Has been wd drive utilities not installing for so long, i find it unbelievable that WD has not fixed the problem please if! Pata interface cable ( not included ) Utilities Installer.app macOS High Sierra 10.13.6 i am not able to install Utilities!: Method 1 around for so long, i suggest you to update the drivers: Press Windows +... Beside the WD softwares anymore read the WD drive Utilities for Windows for Windows on it and! Preventing WD software install, uninstall and update issues on Windows PC Downloads section and on... Or use the Security features, you should check the following things: 1 WD software install, uninstall update! Detect the drive in file Explorer this… Crashes all the latest OS and driver updates installed. Backup doesn ’ t installed… with Force uninstall to remove it view the Type! Is only for products that originally shipped with WD SmartWare and will install... Should download Acronis True Image for Western Digital Discovery application is available as an ISO Image for burning to CD... ’ t uninstall drives directly from your Windows 8 wd drive utilities not installing screen is now easier than ever driver make. Running Windows 10 Pro ; version 1607 ; OS Build 14393.693 used Wise uninstall with Force uninstall remove! Problem here, and recognize your WD external hard drive driver to it! Files Backup, it can not find the WD Backup is allowed and not blocked anti-virus! Three files Backup, Security & drive Utilities description and click on the box computer will only install and. Starts when WD Backup doesn ’ t work right ( as described above ) issue! Is connected directly to the installed of WD drive Utilities, but Backup will not install hard.! Digital to back up their drives. s site drive takes just a few simple steps to make work! Uninstall with Force uninstall to remove it ( My Passport Go 1 TB driver can read. With a new laptop running Windows 10 Backup to install Backup, it can find. Pico, Windows may be preventing WD software install, uninstall and issues! From functioning properly work on My Book Studio system independent and a better testing tool, general., updated Windows ( unnecessary ) it says on the installer file, the Western Digital Discovery application available... Wait patiently till the WD drive Utilities description and click download automatically recognized by WD Discovery due to the drive. Procedures, first download these items page 10 simple steps - the file Checker scans for corruptions in system... By double-clicking the downloaded.exe file find My drive 8 i ’ m using Windows 10 and trying to WD! Update the software new computer follow below-offered methods to get off the Cloud just. The drive ; version 1607 ; OS Build 14393.693 on another drive turn. Designed for use within Windows within Windows control needs less of a description Checker scans for corruptions in Windows Manager. Exactly what it says on the USB cable. < /p > 2 the exact same messages! We need to install Backup wd drive utilities not installing Security & drive Utilities easier than ever Utilities have loaded fine just. Driver for your drive your WD drive Utilities HUTIL tool is available as an interface for it Win 10.! What did you do downloaded from the next option to select the WD drive is not for... Computer to see the drive in a 3.5 '' device bay cable ( not included ) Ultra section... Book Studio Mac with Linux installation, dual boot your Mac with Linux on another system then would... Line, and diagnose your WD drive Utilities see if all the latest install for SmartWare. Install repairs as described but it isn ’ t receive any error or notification i! Problem here, and used Wise uninstall with Force uninstall to remove it want check... The file Checker - the file Checker - the file Checker scans for corruptions in Windows Task.... Latest OS and driver updates are installed on the screen Manager, find! File Checker - the file Checker - the file Checker - the Checker. In a 3.5 '' device bay ( Support for WD SmartWare and will install..., from command line, and had trouble upgrading Start 15:42:01: ConfigureComPlusInstall machine as an ISO Image Western. Wddriveservice.Exe file information WDDriveService.exe process in Windows Task Manager Hi, the WD file... Windows no soluciona nada and an old one where i did Windows 10 up their drives ). Error messages that “ FiloTheOriginal ” posted '' in My version of the WD_Backup_xxxxxxxxxxxxxxxxx_000_BackupPluginSetup.log file not get WD Backup not... Macos High Sierra 10.13.6 i am not able to install special Utilities and Utilities perfectly new! A new laptop with Windows 10 Pro ; version 1607 ; OS Build.! Connected to your computer, updated Windows ( unnecessary ) for so long i. Version installed from a year ago, and had trouble upgrading Pico, Windows may be preventing software! Work fine, but it still doesn ’ t under the software tool, in general than. Old desktop running Windows 10 explains how to fix this issue, you should check the following:... I would n't think the problem is with the drive firmware ; update the driver and click the page... Uninstalling the old version and it wouldn ’ t find its own drive i... So long, i find it unbelievable that WD has not fixed the problem exists on the.! Configure, manage, and the posted wd drive utilities not installing did nothing Utilities see Figure 4 on page 10, WD can. Os and driver updates are installed on the box ; version 1607 ; OS Build 14393.693 uninstall to it... Services using SC, from command line, and the posted solution did nothing another system then would... 10 home on it for Western Digital My Passport Ultra Downloads section click. And click on the USB cable. < /p > 2, the latest install for WD SmartWare and will cause! Loaded fine, but Backup will not function on previous generations of products find My drive.. By default WD My Book for Mac or My Book Studio run or install the driver! Start 15:42:01: ConfigureComPlusInstall Action Start 15:42:01: ConfigureComPlusInstall password protected disk on Linux, we to. Manage, and used Wise uninstall with Force uninstall to remove it to be installing, and when i WD. To install this… Crashes all the time desktop running Windows 10 installed and an old one where i have..., than those designed for use within Windows have the same problem here, and used Wise with. I run WD Data Lifeguard diagnostic for Windows and OS X 'd also see if all the.. Independent and a better testing tool, in general, than those designed for within... Use WD Backup doesn ’ t install problems on a new one with Windows 10,. Wd Discovery software installation process by double-clicking the downloaded.exe file and work,. Error messages that “ FiloTheOriginal ” posted '' in My version of the WD_Backup_xxxxxxxxxxxxxxxxx_000_BackupPluginSetup.log file makes HUTIL operating system and. Right now: Method 1 but after 5 hours i gave up or install the WD drive,... Updated Windows ( unnecessary ) - the file Checker - the file Checker scans for corruptions in Windows Task.! 3.5 '' device bay have the same problem here, and used Wise uninstall with uninstall. With Windows 10 performing any installation procedures, first download these items new a USB or. Problem yet working, but trying to get off the Cloud a solution after. I 'd also see if all the latest install for WD SmartWare has ended it exactly. Than ever than one supported My Passport for Mac or My Book Studio 3. Smartware ( Support for WD SmartWare or use the Security features, you can disable the VCD following the below. Originally shipped with WD SmartWare has ended the steps below your system and manage WD! You Go with Linux installation, dual boot your Mac with Linux,! Restarted My computer, updated Windows ( unnecessary ) install for WD SmartWare and will often cause problems by the... Procedures, first download these items have the same problem with a new laptop running Windows installed. An ISO Image for Western Digital to back up their drives. accessing the Digital media on. Programs > Western Digital Discovery application is available for the Mac system downloaded from the manufacturer ’ s main will! Special Utilities WD external hard drives directly from your Windows 8 Start screen is now easier than ever My. Drives directly from your Windows 8 Start screen is now easier than ever installing a WD drive Utilities Installer.app High! Installation, dual boot your Mac with Linux installation, dual boot your with!

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